For YOYOBIKINI , customer satisfaction is always our top priority, so we offer: 30 Days Return Warranty. Customers can contact us within 30 days from delivery date to request a return & exchange.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. NOTE: Please do not return items to the address on waybill, this is the carriers' warehouse address, not our returning address.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
How to Start a Return & Exchange?
1. To apply for a case of return or exchange, please email to our customer service and include: order number, the question you want to solve together with picture of product if necessary. You will then receive an email with the return shipping address which you will use it to ship back the items.
2. Tracking number is required to complete the return. It will help for us to track your return status and process. Please note the provided tracking number must be trackable.
3. All items must be returned in their original condition. We do not accept the returned item that was worn, torn, snagged, stained or altered in any way, they must be in original condition when being returned.
4. Refunds will be reimbursed to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 3-5 business days to process.
5. If you have any other questions, do not hesitate to contact our customer service at firstname.lastname@example.org, we will reply to you asap.